A fully automatised interface between SAP Business One and your returns management. Increase your customer service and have maximum control over your returns. Customers can directly see receipts and issue returns. Save your and your customers’ time from onerous returns processing and update your product returns automatically in your SAP Business One environment. We are also happy to support you in integrating the customer interface into your company website, for example.
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The following functions are available:
- A web form that can be individually linked to your website
- A synchronizer that permanently exports the invoice data from SAP, including invoice items, to the database behind the web form
- The returns request is created from the returns details entered in SAP
The RMA interface consists of
- Customer involvement
- Linking returns with customers and the associated invoices
- Customer interface with returns creation based on associated orders
- Mail notifications for customers
- Automatic returns assignment with the customer within SAPB1
