Communication plays an important role in the modern business world. The speed with which a company reacts or makes decisions determines whether the company can take a leading role in the competition. Nowadays, digital communication solutions such as VoIP telephony from 3CX can simplify this task considerably.

What is VoIP?

Voice over Internet Protocol (VoIP), also known as IP telephony, is a technology for transmitting audio, video and other multimedia files via Internet Protocol (IP) networks such as the Internet. The first IP telephony was used in 1995 as an alternative to expensive long-distance or international calls. The rules of VoIP telephony are similar to those of traditional digital telephony and include signalling, channel setup, digitization of analogue voice signals and encryption. Four main steps make VoIP operation possible:

1. The voice is converted into digital data packets.
2. The data packets are sent to the router via the fastest route.
3. The receiving telephone arranges the packets according to their addresses.
4. Data packets are decoded back into speech signals for the listener.

Thanks to various codecs that are responsible for encoding and decoding data, all of this is possible. The VoIP codecs are crucial for the provision of call services. And even if one party uses an analog transmission with a traditional PSTN (Public Switched Telephone Network) call, the hybrid transmission is established. In this case, part of the call is transmitted over the circuit-switched network, while another part can be transmitted over the Internet. But VoIP is not only available on the telephone, but also on many PCs and other Internet access devices. Furthermore, the use of VoIP does not require any special hardware such as PSTN. This makes VoIP telephony an excellent alternative communication solution for both small and medium-sized companies.

What is 3CX?

3CX (or 3CX Phone System) is a complete communication platform for businesses and includes communication solutions such as calls, videos and live chats. 3CX is based on the Session Initiation Protocol (SIP) standard and enables extensions to make calls over the public switched telephone network (PSTN) or Voice over Internet Protocol (VoIP) services on premises, in the cloud or via a cloud service. The 3CX application has a user-friendly interface and is available for Windows, Linux, iOS and Android. The wide range of possible end devices helps to improve the customer experience and increase the efficiency of communication with existing or potential partners and customers. In addition, the various integrations can make day-to-day work even easier – additional functions and tools can be easily added. Microsoft Teams, Microsoft 365, Microsoft Dynamics, Zendesk, HubSpot, Freshdesk, Zoho, Salesforce, Bitrix24, Facebook Messenger, WhatsApp – these and many other connectors and CRM solutions from third-party providers significantly enrich the functionality of 3CX. In summary, 3CX offers features such as presence, chat, voicemail to email, fax to email, integrated video conferencing, call conferencing, live chat, SMS, hosted PBX or self-managed (local/cloud), integrated call center, remote working (mobile apps for iOS and Android) and the many integrations mentioned above.

Why 3CX?

Using 3CX as a VoIP phone system in your company offers three main advantages:

1. Mobility 3CX allows you to access the communication system from anywhere – it is available from any location with an internet connection. There are no longer any ties to a specific location and no chance of missing spontaneous ad-hoc meetings.
2. Features A wide range of 3CX features improves the productivity of your employees, even when they are working from home. Repetitive operator tasks are automated and can save more time for tasks that require your customers’ attention.
3. Scalability Implementing 3CX is very easy and requires neither much time nor cost. It is a perfect solution for small and medium-sized businesses that want to be efficient without large budgets. Integrations with external tools extend functionality according to specific business requirements.

Why is it worth implementing 3CX with Konsultec?

Konsultec is a reliable partner for SMEs in Cologne and beyond, supporting you in the digital transformation of your company. We create modern workplaces so that your employees are more productive, feel more comfortable and your company becomes more profitable. We only offer individual solutions that focus on the needs of your company. That’s why the highest honor for us is to have the label of official 3CX Silver Partner. Three advantages of implementing 3CX with Konsultec:

1. We cover the whole of Cologne and the North Rhine-Westphalia region, so you can rely on fast implementation and a rapid response to any problems that arise.
2. We offer affordable prices for small and medium-sized companies.
3. We offer our business partners a high-quality service and only offer industry-specific solutions to help you avoid unnecessary costs.

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Are you looking for a reliable IT partner for your company?

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Sebastian Rinne, Managing Director Konsultec

Sebastian has over 10 years of experience in hardware and software distribution. He is a passionate networker and digital transformation specialist. His mission is to help small businesses grow big. So don’t hesitate to get in touch with him on LinkedIn for advice on relevant topics. Mail: info@konsultec.de Phone: +49 (0)221 2924 1780 Request prices Request a demo