Many small and medium-sized businesses contact their customers on a daily basis and their main requirement for communication providers is more functionality at a lower price. The 3CX VoIP phone system is a perfect communication solution as it combines a variety of advanced features with perfect cost efficiency.

What is VoIP?

VoIP (Voice over Internet Protocol) is a communication technology that allows you to make calls over the Internet. VoIP converts voice into digital files that can be transmitted and then decoded by the recipient’s phone at the other end of the call. It enables the use of advanced communication features and opens up new possibilities to make incoming and outgoing calls more efficient. VoIP technology was introduced in the 1990s but has since been greatly improved – from sound quality to the number of features available.

3CX (or 3CX Phone System) is a complete communications platform designed specifically for small and medium-sized enterprises (SMEs). It is based on the Session Initiation Protocol (SIP) standard and enables extensions to make calls over the Public Switched Telephone Network (PSTN) or Voice over Internet Protocol (VoIP) services on premises, in the cloud or via a cloud service owned and operated by 3CX.

The main functions of the 3CX telephone system

The 3CX telephone system offers a wide range of functionality that is helpful for companies. It is not limited to calls, videos and live chats, but is extended by the following features:

• Conference Call
• Call Forwarding
• Call Recording
• Call Pop-ups
• Call Queue
• Call Recording
• Call Screening
• Click to Call
• Conference Call
• Fax to Email
• Hosted PBX or Self-Managed (On-Premise/Cloud)
• Instant Messaging
• Integrated Call Center
• Integrated Video Conferencing
• Missed Call Notifications and Call Logs
• Music on Hold
• Remote Support
• Screen Sharing
• SMS
• Video Conferencing
• Virtual Receptionists
• Voicemail Forwarding to Inbox
• Voicemail to Email

The 3CX application has a user-friendly interface and is available for Windows, Linux, iOS and Android. In addition, the 3CX Phone System can be easily integrated with Microsoft Teams, Microsoft 365, Microsoft Dynamics, Zendesk, HubSpot, Freshdesk, Zoho, Salesforce, Bitrix24, Facebook Messenger, WhatsApp and other third-party connectors and CRM solutions.

Further functions of the 3CX Phone System are described in the article“3cx – The voip phone system“.

Why are small and medium-sized companies switching to the 3CX telephone system?

A business decision to switch to a VoIP telephone system is considered risky and requires several steps before it is taken. The real benefits play a decisive role here.

For example, the company must first consider whether it has enough bandwidth to handle the other traffic on the network and whether or not its firewall and router can prioritize VoIP traffic over normal Internet traffic. If the network can support this, VoIP is probably a good solution.

Benefits include reduced costs for both maintenance and monthly recurring usage, ease of use and advanced features that you would previously only find in an enterprise-level phone system.

Today, in addition to phone calls, faxes, voicemails and conferencing, VoIP includes a variety of advanced business features such as virtual receptionists, call forwarding, call recording, music on hold, voicemail-to-email, conference calling, video conferencing, instant messaging, call monitoring, missed notifications, call logs and much more.

The perfect combination of low-budget requests (lower costs resulting in the best price-performance ratio) and increased bandwidth efficiency make the 3CX Phone System a particularly good communication solution for SMEs.

Are you looking for a reliable IT partner for your business?

Are you looking for a reliable IT partner for your business?

The 10 most important advantages of the 3CX telephone system for small and medium-sized companies

1. exceptional economic efficiency

The first and probably most significant benefit of the 3CX phone system is its excellent price/performance ratio. Switching to 3CX reduces hardware, administration and telephone maintenance costs and eliminates the cost of web conferencing and calls to branches in other countries.

Thanks to VoIP technology, 3CX enables companies to make national and domestic long-distance calls at no additional cost. According to statistics, switching to a VoIP system saves small and medium-sized companies up to 45 percent of their monthly telephone costs. What’s more, 3CX does not require expensive hardware for convenient use and the company can be sure of regularly having the latest version of the 3CX software.

2. quick and easy installation

VoIP installation has never been as fast as it is with 3CX. There’s no need for expert technicians to run phone cabling throughout the office – setup is virtually plug-and-play. The additional users can also be easily added and system configurations moved, added or changed thanks to hosted VoIP software. VoIP does not require any changes to existing applications or IT infrastructures – it can be efficiently integrated into a variety of existing business systems.

3. complete portability

3CX has a very important advantage that relates to portability. The virtual number is fully portable, providing additional mobility for employees who travel a lot (even abroad) or when the company changes address – the VoIP number retains no physical restrictions. In addition, VoIP allows employees to use your office’s voice, fax and data services remotely via the company’s intranet.

4. high scalability

A successful business doesn’t stand still, so 3CX uses VoIP technology to allow the telephone system to grow at the same time. Despite any changes in the business, such as the opening of a new branch or high demand during the holidays, 3CX eliminates the need to purchase expensive hardware or leased lines as the business grows. This is a particularly important advantage for ambitious small and medium-sized companies that are ready for the scalability of the communication system. 3CX takes into account all business requirements to support efficiency and productivity while remaining extremely cost-effective. With the 3CX Phone System, the company only pays for what it needs and uses.

5. multitasking

Time is the most valuable resource in any business, so 3CX allows you to send documents, pictures and videos while simultaneously participating in a conversation. Calls can be routed to the next available agent regardless of their location, so customers clearly feel the multifunctionality of the 3CX phone system due to the low waiting times.

6. excellent voice quality

VoIP technology has come a long way since its inception, but today, if the business has a fast and stable internet connection in the office, VoIP calls should be clear and crisp, with no latency issues, delays or dropped calls and excellent voice quality. Most of this is made possible thanks to innovations such as noise-canceling microphones and advanced audio compression. VoIP call quality is a robust connection with good bandwidth. With 3CX, the company can forget about problems such as delays, dropouts, missed words and echoes.

7. extensive additional functions

Advanced features of 3CX make it possible to provide customers with exceptional service without compromising the operational efficiency of the business. VoIP services include caller ID, contact lists, voicemail, virtual numbers, IVR, real-time analytics and much more (including those listed above). More importantly, VoIP services can be enhanced to meet the specific needs of the organization. For example, integration with external software can provide much greater opportunities for rapid business growth. At the same time, the 3CX phone system projects the image of a larger company with some of the advanced features such as automatic switchboard and call forwarding, making it feel more approachable in the eyes of customers.

8. full flexibility

Remote work and the so-called home office have brought many changes to the way companies work around the world. But with VoIP, the geographical location of employees is no longer a restriction. 3CX works wherever there is access to the internet, giving employees more flexibility and increasing their performance and calls per day.

In addition, VoIP does not have to be part of a specific technology layout, so the existing Ethernet, SONET, ATM or even Wi-Fi can be used as the basis for the network. A more standardized system can be implemented with a variety of communication types that are more fault tolerant and require less device management.

9. easy to use and with a simple interface

Simplicity is a new benefit of powerful tools and the 3CX Phone System has it. Therefore, the company doesn’t have to spend money on training employees, and VoIP eliminates the complicated technical support that landlines require. Apart from easy installation, 3CX has a simple user interface with a click-to-call feature, video conferencing, mobile-friendly features, etc.

10. high security and reliability

The 3CX phone system is compatible with VoIP, SIP and PSTN technology and is easy to configure. 3CX comes with a web-based management console that makes it possible to maintain a high level of security without having to hire consultants. The included security features for VoIP have options for FQDN and SSL certificates and allow the PBX to be managed on an internal domain or physical server.

In addition, 3CX is considered a reliable communication solution, as a major advantage of VoIP is its flexibility – the company can easily forward calls to cell phones and other devices in the event of internet shortages, weather problems or power outages.

Why is it worth implementing 3CX with Konsultec?

Konsultec is a reliable partner for SMEs in Cologne and beyond, supporting you in the digital transformation of your company. We create modern workplaces so that your employees are more productive, feel more comfortable and your company becomes more profitable.

We only offer individual solutions that focus on the needs of your company. That’s why the highest honor for us is to have the label of official 3CX Silver Partner.

Three advantages of implementing 3CX with Konsultec:

1. We cover the whole of Cologne and the North Rhine-Westphalia region, so you can rely on fast implementation and a rapid response to any problems that arise.
2. We offer affordable prices for small and medium-sized companies.
3. We offer our business partners a high-quality service and only offer industry-specific solutions to help you avoid unnecessary costs.

Sebastian Rinne, Managing Director Konsultec

Sebastian has over 10 years of experience in hardware and software distribution. He is a passionate networker and digital transformation specialist. His mission is to help small businesses grow big.

So don’t hesitate to get in touch with him on LinkedIn for advice on relevant topics.

Mail: info@konsultec.de
Phone: +49 (0)221 2924 1780